Frequently Asked Questions
Do you save my credit card information on the site?
No. We do not store or have access to your credit card information. All transactions are securely processed through Shopify, which is PCI-DSS compliant and meets the highest security standards.
If you opt to use Shop Pay, your payment details are encrypted and securely stored by Shop Pay for future purchases. This information is not stored on our website and can be managed directly through Shop Pay.
I called your customer care line, but they can't help me with my PayPal or Amazon account. Why?
Swanson representatives are unable to view your Digital Wallet payment accounts because they are third party payment tools. This is a measure to keep your information secure.
Why can't I pay for my item(s) with Amazon Pay or PayPal?
Some Digital Wallets restrict certain items containing the following ingredients: Geranium, Germanium, Damiana, Grapefruit, Lithium, Red Yeast Rice, Vinpocetine, Shark Liver Oil, CBD, Hemp, NAC, and Horny Goat Weed. Restricted items include, but are not limited to those noted.
Why is my card being authorized more than once?
When you place your order, we place an authorization on your card to confirm the payment method. Your card is not charged until your items ship.
If your order ships in multiple packages, you may see separate charges as each package ships. Any pending authorizations typically drop off within a few days, though timing can vary by bank.
What is HSA/FSA and can I use it here?
HSA (Health Savings Account) and FSA (Flexible Spending Account) are pre-tax health benefit accounts that may be used to purchase eligible health products. [Brand] has partnered with Truemed to enable qualified customers to use their HSA/FSA funds on eligible purchases. Eligibility depends on individual circumstances and is determined by an independent licensed practitioner through a clinical intake form at checkout.
How do I pay with my HSA/FSA at Swanson Health Products?
Add eligible products to your cart and proceed to checkout. Select “Pay with Truemed” as your payment method, then complete a clinical intake form. If the practitioner determines medical necessity, a Letter of Medical Necessity (LMN) is issued and your HSA/FSA payment is processed.
Which products are eligible?
View our full list of eligible products on our HSA/FSA Product Collection Page LINK HERE. Truemed determines which products qualify based on IRS guidelines, so this list may change over time.
What if I’m not approved?
If the practitioner does not determine medical necessity, you can complete your purchase with a standard payment method or reapply at a later date.
Can I split payment between HSA/FSA and a credit card?
Yes. If your HSA/FSA balance does not cover the full purchase amount, you can pay the remainder with a credit or debit card during checkout.
We currently accept these payment methods online: Credit/Debit Cards - Visa, MasterCard, Discover, American Express, JCB, Union Pay, Elo and Digital Wallets - Amazon Pay, Shop Pay, Google Pay, Apple Pay, Venmo and PayPal.
Note: Health Spending Accounts/Flexible Spending Accounts, prepaid credit cards and gift cards may not be compatible as our company is registered as a catalog merchant.