Frequently asked questions
How do I join Wellness Rewards?
Creating an account is all it takes! Once you're signed up, you'll start earning credits right away.
How can I earn credits?
You can earn credits by signing up, making purchases, referring friends, celebrating your birthday, and more. Check above all the ways to earn credits.
How do I redeem my credits?
Redeeming your credits is easy. Simply apply your credits for a discount at checkout. You can use as many or as few as you like. You're in the driver's seat!
Can I earn credits on sale or discounted items?
Yes! Credits are earned based on the amount you pay, so discounted purchases still count.
Can I earn credits on purchases I made before joining?
Unfortunately, credits can't be added to orders placed before you joined the program.
Where can I see my credits balance?
Log in to your account and your credits balance will be right at the top of the page.
Do my credits expire?
Credits expire after 6 months of account inactivity; any earning or redemption activity resets the clock.
Can I use my credits alongside a discount code?
Yes! In most cases you can combine credits with other promotions; any exceptions will be noted at checkout.
What happens to my credits if I return a purchase?
Credits earned on a returned order will be deducted from your account once the return has been processed.
When do I get my birthday reward?
Your birthday reward is added to your account on your birthday, though if you enter your birthday within 1 day of the date, the reward will be issued on your next birthday instead.
I forgot to use my credits at checkout. Can I apply them retroactively?
Unfortunately not. Credits can only be applied before an order is completed.
What if I notice an issue with my credits balance?
Reach out to our support team and we'll look into it right away!