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International Payment Methods & Processes
We gladly accept these payment methods online: Credit cards associated with Visa, MasterCard, Discover, American Express, Diner's Club and JCB; debit cards associated with Visa and MasterCard. Note: PayPal is only accepted on U.S. orders.
If you experience difficulties using your credit or debit card to make an international purchase, please contact your bank to ensure that your card has been enabled for international purchases.
Credit Card Verification
For your protection and ours, it's important to be sure that credit cards are being used by their rightful owners. As a first time customer, it's possible that we may need additional information to verify that you are the account holder. Our international team will request additional information if needed. Watch for an email from this address: firstname.lastname@example.org.
- Amazon Payments
Since international orders cannot be verified electronically or by telephone, we may need extra information. Once the requested information has been provided and reviewed, your order will be processed. Information that cannot be verified may cause a delay in shipping.
International Shipping Options & Information
Shipping costs for international orders are based on the weight and destination of your order. To find your options for shipping methods, simply place items in your cart and enter your shipping address. You’ll be given all shipping options available, along with exact costs during the checkout process.
Delivery timeframes are estimates and do not take into account weekends, holidays or processing and packing (please allow 24-48 hours for packing). We allow 10 business days before a package is considered lost if sent using an expedited shipping method. International orders shipped via Mail Innovations are not considered lost until after 30 business days.
Please note that international shipping charges are non-refundable.
Although delivery estimates may vary depending on your country, basic information is below. Not all options listed will be available in all areas.
Mail Innovations International IPA
- Estimated delivery in 4-8 business days to the destination country
- Delivery by local postal carrier
- Maximum shipping weight 70 lbs (31.75 kg)
- Tracking events up to destination country
- Duties and taxes unpaid
- PO Boxes accepted
- Limit of 6 items per order
Large orders may be shipped in multiple boxes. Please note that shipping rates are per order, not per package. Backordered items will be held and monitored for 7 business days for all international deliveries. If upon the 7th business day the item is still out of stock it will be removed from the order and the remainder of the products will ship.
*Please be aware you will receive an email from our International team if an item in your order is out of stock.*
Customs & Restrictions
To avoid delayed delivery of your order, we ask that you contact your customs office and ask about import regulations and restrictions. Becoming familiar with your country’s policies prior to ordering makes ordering and shipping much easier for us and for you! Not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please be aware of any personal purchase limits set by your country. If your order exceeds the limit, you will need to arrange for a broker to clear your package through customs.
If a product is restricted in your country, it will be noted in your cart, along with instructions to remove it before completing your purchase. Regulations change constantly, and we recommend that you check with your local authorities for updated information. Check out our list of shipping restrictions.
In addition to prohibited items, we are unable to ship free samples and all products requiring cold packs to international countries.
Swanson is not responsible for any and all packages detained, impounded, delayed or returned to us by the country’s customs department or clearing/brokerage agencies. It is the full responsibility of the customer to ensure that these vitamins and supplements are allowed by their customs. If an item is returned to us due to non-compliance issues with your country’s laws or regulations, a refund will be issued for the merchandise only.
You may have to pay import taxes and/or customs duties. These, along with any brokerage (handling) fees, are separate from your shipping charge and you will be billed directly for them.
Please note: If your order is returned to us due to a banned or restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card for the total amount of the order, minus the shipping charge.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product is seized by customs, there will be no credit issued. Refunds will not be issued until we receive the package in our warehouse.
Declaration of Product Value
In compliance with international laws, we will state the full value of your order on the shipping label, minus the shipping charge. We will never list the package as a gift.
Your order will include an invoice, indicating the name, quantity and price of each product.