France

International Payment Methods & Processes

We gladly accept these payment methods online: Credit cards associated with Visa, MasterCard, Discover, American Express, Diner's Club and JCB; debit cards associated with Visa and MasterCard. Note: PayPal is only accepted on U.S. orders.

If you experience difficulties using your credit or debit card to make an international purchase, please contact your bank to ensure that your card has been enabled for international purchases.

Credit Card Verification

For your protection and ours, it's important to be sure that credit cards are being used by their rightful owners. As a first time customer, it's possible that we may need additional information to verify that you are the account holder. Our international team will request additional information if needed. Watch for an email from this address: customercare@swansonvitamins.com.

We Accept

• Visa
• MasterCard
• AmEx
• Discover
• JCB
• Amazon Payments

Secured by Entrust

Since international orders cannot be verified electronically or by telephone, we may need extra information. Once the requested information has been provided and reviewed, your order will be processed. Information that cannot be verified may cause a delay in shipping.

International Shipping Options & Information

Shipping costs for international orders are based on the weight and destination of your order. To find your options for shipping methods, simply place items in your cart and enter your shipping address. You’ll be given all shipping options available, along with exact costs during the checkout process.

Delivery timeframes are estimates and do not take into account weekends, holidays or processing and packing (please allow 24-48 hours for packing). An international order will not be considered “lost” until 30 business days from the date of shipment. Unfortunately, we are unable to process claims until this 30-day period has passed.

Please note that international shipping charges are non-refundable.

Although delivery estimates may vary depending on your country, basic information is below. Not all options listed will be available in all areas.

Mail innovations International PMI

• Estimated delivery in 4-8 business days to the destination country
• Door-to-door tracking to most countries
• Maximum shipping weight 66 lbs (30 kg)
• Up to $2,500 maximum order value
• Delivery by local postal carrier
• Duties and taxes unpaid
• PO Boxes accepted

Large orders may be shipped in multiple boxes. Please note that shipping rates are per order, not per package. Backordered items will delay your international delivery and everything will be shipped together once all products are available.

Restricted Items

If a product is restricted in your country, it will be noted in your cart, along with instructions to remove it before completing your purchase. Regulations change constantly, and we recommend that you check with your local authorities for updated information. Check out our list of shipping restrictions.

In addition to prohibited items, we are unable to ship free samples and all products requiring cold packs to international countries.

Refund Policies

Swanson is not responsible for any and all packages detained, impounded, delayed or returned to us by the country’s customs department or clearing/brokerage agencies. It is the full responsibility of the customer to ensure that these vitamins and supplements are allowed by their customs. If an item is returned to us due to non-compliance issues with your country’s laws or regulations, a refund will be issued for the merchandise only.

You may have to pay import taxes and/or customs duties. These, along with any brokerage (handling) fees, are separate from your shipping charge and you will be billed directly for them.

Please note: If your order is returned to us due to a banned or restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card for the total amount of the order, minus the shipping charge.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product is seized by customs, there will be no credit issued. Refunds will not be issued until we receive the package in our warehouse.

Declaration of Product Value

In compliance with international laws, we will state the full value of your order on the shipping label, minus the shipping charge. We will never list the package as a gift.

Your order will include an invoice, indicating the name, quantity and price of each product.