Payment Options

Frequently Asked Questions

Why won't PayPal accept my non-U.S. resident order?

Unfortunately, PayPal can only accept payment in USD form.

Why does my PayPal account show a different authorized charge than my Swanson order confirmation receipt?

The amount authorized for payment in your PayPal account may differ from the actual charge because PayPal may place a hold on moneys in your account greater than the actual charged amount. Don't worry, though, the amount your Swanson order receipt and confirmation emails reflects will be the actual amount charged.

I paid using my PayPal account. Why doesn't my order history show up in My Account?

Unfortunately, if your ship to address is different from your default shipping address in your Swanson My Account, you may wind up with two customer numbers when using PayPal. If this is important to you, to ensure that you don't generate a new customer number, be sure that your PayPal address appears exactly the same way that it appears in your Swanson account.

When I paid with PayPal, my shipping address wasn't what I have it set to in My Account.

When you select the pay with PayPal button and log in to your PayPal account, your order will be sent to the shipping address you have set up in PayPal. Part of the perks of using PayPal is that you can preset your payment type and shipping information for quicker checkout. Your PayPal account will override anything that you have set up in your Swanson My Account settings. Once you log in to PayPal, be sure to verify your shipping information within the PayPal interface before selecting the "submit" button. Click here for more information from PayPal.

I called your customer care line, but they can't help me with my PayPal account. Why?

PayPal is a third party payment tool, and just like MasterCard, Visa, American Express and other credit card types, our Swanson representatives are unable to view your account information. This is a measure to keep your information secure.

I want to add or delete an item to/from my order.

At Swanson, we are very proud to do whatever possible to fulfill your order requests prior to it shipping out of our warehouse. Unfortunately, we are unable to combine, add, remove or adjust orders placed using PayPal as the form of payment.

My PayPal order includes backordered items. When will it ship?

When you pay with PayPal, your order will ship complete. If any of your items are on backorder, we will hold your entire order until the backordered item(s) come in.

How do I find out more about PayPal?

For more information about PayPal, visit their help desk.