Top 10 FAQs
Here's a list of our ten most frequently asked questions.
Frequently Asked Questions
1. Why do some items have shipping restrictions?
Certain countries and states do not allow specific ingredients to be shipped to their location. If we cannot ship an item to your location, it will be removed from your cart, and you will not be charged. See all shipping restrictions.
2. How big is this pill?
Here’s a handy guide for our Swanson® brand supplements. For other brands of supplements, check with their manufacturers for pill sizes.
3. How quickly will I get my order with standard shipping?
Standard shipping takes up to 8 business days from the date your order ships. In-stock items are usually packed up and ready to ship within 48 business hours. Items shipping directly from a supplier require more time for packaging and processing as stated on the site.
4. Can I return an empty bottle or exchange it?
No, but we’ll take back any unused portion for a refund within 1 year of the purchase date.
5. How many promo codes can I use at one time?
One promo code. Your online pricing and discounts will reflect the most recent promo code you enter. Some items are excluded from all promotions as stated on their specific pages. See full terms of service.
6. How do I add or remove an item from my order?
Chat with or call us as soon as possible, and we’ll try to change your order. If our warehouse hasn’t already started processing your order, we’ll be able to change it. Your order confirmation email may not reflect any changes, but your shipping confirmation email will.
7. Why do I have multiple pending charges on my debit/credit card?
Like many other merchants, we place an authorization request on your credit or debit card account for the full total of each order. Authorization requests are tests sent to your financial institution simply to verify that the account being used to pay for the order is open and has sufficient funds. Your account is not actually charged until your order ships. If you have questions about the way your financial institution handles authorization requests, please contact their customer service department.
8. Why do I have multiple charges on my account?
We charge separately for each package shipped. Although the initial authorization request is for the full total of each order, the actual charges reflect the cost of the merchandise in each package. For example, if your order ships in two packages, your account will have two smaller charges that add up to the full total. We don’t charge extra fees for orders sent in multiple packages.
9. What does the date on my Swanson® bottle mean?
Swanson® brand supplements are labeled with the manufacture date and are stable for two years from that date. Liquid supplements and probiotics are generally stable for one year past the manufacture date. Read more about manufacture dates.
10. I'm shipping my order to Australia and I received an email stating an item is on backorder, but it was in stock when I ordered it. Why did this happen?
All international orders ship from our headquarters in Fargo, North Dakota, and all items must be in stock at that location. Our website reflects inventory in all our warehouses, which is why it may have shown in-stock at the time of order.
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