Here's a list of our ten most frequently asked questions.
Certain countries and states do not allow specific ingredients to be shipped to their location. If we cannot ship an item to your location, it will be removed from your cart, and you will not be charged. See all shipping restrictions.
Here’s a handy guide for our Swanson® brand supplements. For other brands of supplements, check with their manufacturers for pill sizes.
Standard shipping takes up to 8 business days from the date your order ships. In-stock items are usually packed up and ready to ship within 48 business hours. Items shipping directly from a supplier require more time for packaging and processing as stated on the site.
No, but we’ll take back any unused portion for a refund within 1 year of the purchase date.
One promo code. Your online pricing and discounts will reflect the most recent promo code you enter. Some items are excluded from all promotions as stated on their specific pages. See full terms of service.
Chat with or call us as soon as possible, and we’ll try to change your order. If our warehouse hasn’t already started processing your order, we’ll be able to change it. Your order confirmation email may not reflect any changes, but your shipping confirmation email will.
Like many other merchants, we place an authorization request on your credit or debit card account for the full total of each order. Authorization requests are tests sent to your financial institution simply to verify that the account being used to pay for the order is open and has sufficient funds. Your account is not actually charged until your order ships. If you have questions about the way your financial institution handles authorization requests, please contact their customer service department.
We charge separately for each package shipped. Although the initial authorization request is for the full total of each order, the actual charges reflect the cost of the merchandise in each package. For example, if your order ships in two packages, your account will have two smaller charges that add up to the full total. We don’t charge extra fees for orders sent in multiple packages.
Swanson® brand supplements are labeled with the manufacture date and are stable for two years from that date. Liquid supplements and probiotics are generally stable for one year past the manufacture date. Read more about manufacture dates.
All international orders ship from our headquarters in Fargo, North Dakota, and all items must be in stock at that location. Our website reflects inventory in all our warehouses, which is why it may have shown in-stock at the time of order.