Founded in 1969, Swanson Health Products is the realization of one man's dream of bringing wellness to the world. Today, the company carries on that dream, reaching millions of health-conscious people in the United States and around the world.
In the late 19th and 20th centuries, millions of immigrants from around the world set sail for America with the hope of a better life. Among these venturesome people, August Swanson left his home in Sweden and headed to North Dakota in the mid-1890s, making his home in Fargo. He met and married Selma Nelson, and in 1915, their son Leland was born. Raised on the plains of North Dakota, Leland grew up with an appreciation for nature and the beauty of wheat and barley fields waving in the summer breeze.
An idyllic lifestyle in North Dakota was interrupted in the 1940s. Like millions of other young American men, Leland answered his country's call to serve in World War II. Just before he left for duty in the South Pacific, Leland married Verna Nelson, and looked forward to the day he would return.
Leland made it through the war safely and was discharged from service in 1945. He returned to Fargo and took up life as a stockbroker, helping others invest in the new, booming future of America. Life couldn't get much better. He and Verna started a family with sons Jay, born in 1948, and Leland, Jr. (Lee), born in 1951.
|Leland and Verna Swanson just before Leland left for the South Pacific in World War II|
Awareness Takes Root
Golf was a passion for Leland Swanson. He enjoyed playing the game, and more importantly, he enjoyed the people he met on the course. But in the late 1950s, Leland noticed it was becoming more difficult to play golf. Arthritis was setting in and Leland began looking for help. While local doctors tried treating him, Leland wasn't getting much relief and his focus turned to the study of health.
Leland began reading everything he could get his hands on that had anything to do with arthritis and health in general. He immersed himself in the writings of Paul Bragg and Adelle Davis, early pioneers in the natural health movement.
Leland read countless books, attended health lectures and loved to talk about health with anyone who would listen. He began taking nutritional supplements, starting with vitamin E that he ordered from Sturdees, one of the first health supplement outlets in the country.
As his knowledge of nutrition expanded, Leland took more and more varied nutritional supplements, seeking to focus on overall health. By 1968, he was ordering quite a variety and he began to think about ordering in bulk to keep up his supply. He also though it would be great if he could share his newfound support system with others. He ordered 5,000 vitamin E capsules from a manufacturer in Ohio, purchased an advertisement in Capper's Weekly Magazine and began selling supplements through the mail. It didn't take long before Leland ordered other nutritional supplements and wellness products for resale and put together a small catalog that he mailed to potential customers. Swanson Health Products was born.
Goals and Growth
|Leland Swanson circa 1969 when Swanson Health Products opened its doors|
When Leland decided to sell nutritional supplements and bring the potential for better health to the doorsteps of the nation, he also set ground rules for Swanson Health Products (SHP), declaring that "the satisfaction and goodwill of our valued customers is our most important aspect." He pledged to "provide the world's finest dietary supplements at the lowest possible prices with honest, outstanding customer service." Those founding principles form the rock on which SHP still stands.
In 1969, when SHP began operations, Leland's oldest son Jay was working fulltime at a bank in Fargo. Younger son Lee was still in school and helped his father as much as possible. Lee (now president of SHP) was actually the company's first employee. Father and son began offering a line of basic nutritional supplements in the 1970s, and, as more people found out about the quality, pricing and service offered by SHP, the company began to grow. In 1975 Jay Swanson quit his job at the bank and joined his father and brother to help with the expanding business. "We went to zero customers in 1969 to about 30,000 by 1979," Lee later noted.
In 1980, SHP was operating with about 10 employees out of a storefront in downtown Fargo. In 1982, the company moved its small order manufacturing and shipping operations for a 15,000-sq. ft. facility in Fargo's Industrial Park.
But as the company was growing in 1982, tragedy struck. Leland Swanson died. His sons vowed to carry on the tradition that Leland had started and lived for, and headed toward Leland's ultimate goal of "bringing wellness to the world."
|Lee Swanson, left, and his brother Jay, right, with Mark Naumann, a banker who helped Swanson Health Products in the early years|
As SHP expanded, the company grew out of its warehouse facility and began renting extra space around the city of Fargo to accommodate the bulk of nutritional products being ordered by a society that had undergone a rebirth of health consciousness. In 1996, tragedy struck the company again when Jay Swanson died, leaving the heritage of commitment to a healthy America solely in the hands of Lee Swanson, Jr.
Now operating a company with more than 200 employees, Lee announced a general meeting of the SHP staff that the company would move on with an even greater commitment to offering high-quality products, low prices and exceptional customer service.
In the 1990s, the development of the SHP website, swansonvitamins.com., opened another avenue of service to meet the needs of customers. The website not only offered health and wellness projects, but also product descriptions, healthy recipes, reports on promising research and a wide variety of health-related information, all available at the fingertips of SHP customers.
Under Lee's direction, SHP has continued a rapid rate of growth. At the turn of the millennium, SHP moved into a brand-new 120,000-sq. ft. facility that allows the company to house its call center, customer care center, marketing, manufacturing, storage and shipping under one roof. The new building is currently undergoing an expansion process and more growth of the facility is planned in the immediate future. To handle the great influx of orders, manufacturing and mailing, SHP now employs more than 500 people.
In May 2010, Swanson Health Products expanded operations to Harrisburg, Pennsylvania. Swanson Health Products' East Coast Distribution Center (ECDC) will serve as a fulfillment center established to help SHP do what it does best: serve its customers. The location of this facility was chosen to eliminate one to two days of transit time on orders shipped to East Coast customers.
Similarly, in April 2011, Swanson Health Products opened its West Coast Distribution Center (WCDC) in Sparks, Nevada, to eliminate one to two days of shipping transit time to customers located on the West Coast. The ECDC served as a successful model, helping to improve delivery time to East Coast customers. The company wanted to provide that same level of customer service to West Coast customers, and found a perfect location to accomplish that goal in Nevada.
Expanding the Family
As SHP grows, it has a greater opportunity to give back to the community that nurtured it. SHP and its employees support Fargo and its residents through donations of time and money to numerous ventures like United Blood Services, Holiday Clearing Bureau, Big Brothers, Big Sisters, Roger Maris Cancer Center, Fargo Senior Commission Meals on Wheels, Special Olympics, Cass County Health, United Way, and much more. The company is the headline sponsor of the Health and Fitness Expo at the Fargo Marathon. The mission of the Fargo Marathon and the Health Expo is to provide a community-supported, nationally recognized, quality running event that attracts athletes of all ages and abilities to the Fargo-Moorhead area and promotes health and fitness.
|Lee Swanson, President of Swanson Health Products|
"We take our responsibilities of corporate citizenship very seriously," said Lee Swanson. "Fargo has been very good to us. This is our hometown and it is our duty to support the community in any way we can."
Of course the main focus of SHP is taking care of its customers. "We treat people like we like to be treated," Lee said. "One of our major concerns from the very beginning was that our customers would feel like we were treating like real people, not just numbers or dollar signs. We believe that our customers are our most important assets. That's why we try to deal with our customers on a personal, one-to-one basis, not through pre-recorded messages."
"I like the way L.L. Bean Company describes a customer," Lee said. "They say 'a customer is the most important person ever in this company--in person or by mail. A customer is not dependent on us, we are dependent on him. A customer is not an interruption of our work, he is the purpose of it. We are not doing a favor by serving him, he is doing us a favor by giving us the opportunity to do so. A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer. A customer is a person who brings us his wants. It is our job to handle them profitably to him, and to ourselves.'"
"Besides treating our customers well," Lee said. "we are in the unique position of being able to offer products direct to customers without going through a middle-man. Because of that fact, we are able to save customers 50 to 70% on their nutritional supplement expenditures. And those savings are on some of the highest-quality products in the world. We bend over backwards to bring the finest ingredients to our customers at the best prices possible."
Swanson features top brand ingredients, like Pycnogenol® pine bark extract, CitriMax®, Garcinia cambogia, LipoSan ULTRA® chitosan, Tonalin® CLA, ChromeMate™ chromium, Phase 2® white kidney bean extract, Palmetto Pure® organic saw palmetto, Albion® chelated minerals, Ubiquinol CoQ10, Lyc-O-Mato® lycopene, and many more.
Today, the company continues to expand its selection of diet and weight loss supplements, natural products for hair, skin and nail health, healthy foods (featuring many organic options, as well as green foods like spirulina and chlorella) and products for special diets, including vegetarian, vegan, gluten-free, and kosher concerns.
SHP goes another step beyond its competitors by offering powerful guarantees. All products are backed by a 100% Satisfaction, Money-Back Guarantee and our Price Matching. If you are not satisfied with your purchase for any reason, simply return the unused portion for a full refund of the purchase price. If you a find a product priced lower from a qualifying competitor, let us know and we'll match that price. As a leading supplement brand, Swanson Health Products is Good Manufacturing Practices certified and also voluntarily participates in third-party supplement testing by independent organizations including ConsumerLab.com.
As SHP celebrates its 45th anniversary this year, Lee Swanson speaks to the company's success: "At Swanson Health Products, we treat every customer like we would treat a good friend or neighbor, and I think most people appreciate that. When you shop with Swanson, you can expect fast, friendly, personal service every time. Unlike most other companies, when you call Swanson, you get to talk to a real person, not a machine. That means if you have questions, you get answers. If you have a problem with your order, you get the personal attention you need to solve it promptly. It's hard to put a dollar value on service like that, but I think it makes a huge difference. When all is said and done, our affordable prices are probably the main reason most of our customer first start shopping with Swanson, but our outstanding customer service is the main reason they keep coming back. It's like my dad said back at the beginning, 'the satisfaction and goodwill of our valued customers is our most important asset.'"