Customs & Restrictions
To avoid delayed delivery of your order, we ask that you contact your customs office and ask about import regulations and restrictions. Becoming familiar with your country’s policies prior to ordering makes ordering and shipping much easier for us and for you! Not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please be aware of any personal purchase limits set by your country. If your order exceeds the limit, you will need to arrange for a broker to clear your package through customs. Each item has a limit of 7 per order.
Canadian regulations allow for the import purchase of up to a 90-day supply of dietary supplements per household for personal use. Larger orders can be held in customs or turned back. While we do everything we can to ensure fast, trouble-free delivery, we respectfully ask that you understand and follow the regulations relative to your purchase.
If a product is restricted in your country, it will be noted in your cart, along with instructions to remove it before completing your purchase. Regulations change constantly, and we recommend that you check with your local authorities for updated information. Check out our list of shipping restrictions.
In addition to prohibited items, we are unable to ship free samples and all products requiring cold packs to international countries.
Swanson is not responsible for any and all packages detained, impounded, delayed or returned to us by the country’s customs department or clearing/brokerage agencies. It is the full responsibility of the customer to ensure that these vitamins and supplements are allowed by their customs authorities. If an item is returned to us due to non-compliance issues with your country’s laws or regulations, a refund will be issued for the merchandise only.
Please note: If your order is returned to us due to a banned or restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card for the total amount of the order, minus the shipping charge.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product is seized by customs, there will be no credit issued. Refunds will not be issued until we receive the package in our warehouse.
Note: We allow 10 business days before a package is considered lost if sent using an expedited shipping method. International orders shipped via Mail Innovations are not considered lost until after 30 business days.
Free Return Shipping
Through our partnership with a variety of shipping carriers, we're pleased to offer free return shipping for Canadian customers. If you are not completely satisfied with your purchase, you may return the product to us within 90 days for a refund.
Mail your unused portion of product and copy of receipt to:
Swanson Health Products
4240 Harvester Rd Unit 2
Burlington, ON L7L 0E8
Create Your Own Return Label Online
Here's how to get started:
1. Create a free return label through Canada Post by clicking the link and filling out the required fields.
2. Canada Post offers an optional Email Notification. Please note that the delivery notification option refers to when DHL ("the merchant'), not Swanson Health Products, receives your package.
3. Please include the unused portion of the product, a copy of your order receipt and any documentation notating why you are returning the product. Your feedback helps us improve our service and product offering.
4. Print and affix the return label to the largest side of your package.
5. Mail your item at a Post Office or drop it in a street letter box.
6. To track your return, visit the Returns page for full instructions.
If you selected the delivery option in the Email Notification section, you will receive an email when your package transfers from Canada Post to DHL.
Declaration of Product Value
In compliance with international laws, we will state the full value of your order on the shipping label, minus the shipping charge. We will never list the package as a gift.
Your order will include an invoice, indicating the name, quantity and price of each product.
Frequently Asked Questions
How long will it take to process my return?
Returns from Canada typically take 2-3 weeks to process.