America's #1 Rated Catalog/Internet Merchant
Based on Customer Satisfaction†
If you entered an email address while ordering, we will send an order confirmation page to you by email within 12 to 24 business hours. Please review it carefully to ensure all the information is correct. If you notice a discrepancy, please contact us immediately and we will gladly assist you.
Please note that we reserve the right to refuse or cancel any order for any reason. Some reasons for possible order cancellations include, but are not limited to, the following:
We may require additional information or verification before accepting an order. We will contact you if additional information is required to accept your order. We appreciate your patience and regret any inconvenience this may cause.
As soon as your order ships, you will receive a shipping confirmation notification by email. This email indicates the method and carrier used to ship your order. If you do not receive a shipping confirmation within two business days of placing your order, please contact us to check the status of your order.
Your shipping confirmation page will contain a tracking number for the carrier used to ship your order. Visit the carrier's website and enter this tracking number to check your package's progress.
If any of your items are on backorder, we will hold your entire order for up to 2 business days. If, after such time, your item is not in stock, we will ship your order to you and send your backordered item(s) separately as soon as stock arrives. You will not be charged any additional shipping through this method. For International orders that have backordered items, we will hold your order until the item(s) are in stock and then we will ship the order in full. This excludes purchases made using PayPal. Read more on our PayPal purchases.
We try to process orders as quickly as possible, so we may not be able to to cancel your order. If you would like to make any changes to your order, please call us at 1-800-451-9304. We will do our best to accommodate your requests.