FAQ - PayPal Related

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Why won’t PayPal accept my non-US resident order?

Unfortunately, at this time PayPal can only accept payment in USD form.

Why does my PayPal account show a different authorized charge than my Swanson Order Confirmation Receipt?

The amount authorized for payment in your PayPal account may differ from the actual charge because PayPal may place a hold on moneys in your account greater than the actual charged amount. Don’t worry though, the amount your Swanson Order Receipt and confirmation emails reflects will be the actual amount charged.

I paid using my PayPal account. Why doesn’t my order history show up in my My Account?

Unfortunately, if your ship to address is different from your default shipping address in your Swanson My Account, you may wind up with two customer numbers when using PayPal. If this matters to you, to ensure that you don’t generate a new customer number, be sure that your PayPal address appears exactly the same way that it appears in your Swanson account.

When I paid with PayPal, my shipping address wasn’t what I have it set to in my My Account.

When you select the pay with PayPal button and log in to your PayPal account, your order will be sent to the shipping address you have setup in PayPal. Part of the perks of using PayPal is that you can preset your payment type and shipping information for quicker checkout. Your PayPal account will override anything you have setup in your Swanson My Account settings. Once you log in to PayPal be sure you verify your shipping information within the PayPal interface before selecting the “submit” button. Click here for more information from PayPal.

I called your customer care line, but they can’t help me with my PayPal account. Why?

PayPal is a third party payment type, and just like Mastercard, Visa, American Express and other credit card types, our Swanson representatives are unable to view your account information. This is a measure to keep your information secure.

I want to add or delete an item to/from my order.

At Swanson, we are very proud to do whatever possible to fulfill your order requests prior to it shipping out of our warehouse. Unfortunately, we are unable to combine, add, remove or adjust orders placed using PayPal as the form of payment.

My PayPal order includes backordered items. When will my order ship?

When you pay with PayPal, your order will ship complete. If any of your items are on backorder, we will hold your entire order until the backordered item(s) come in.

How do I find out more about PayPal?

For more information about PayPal, visit their help desk.

†Ratings based on results of the 2013 ConsumerLab.com Vitamin and Supplement Users Survey. More information at www.consumerlab.com/survey2013.

Swanson Health Products is absolutely committed to maintaining the highest quality products and the utmost integrity in business practices. Since 2001 Swanson Health Products has voluntarily participated in independent third-party Good Manufacturing Practices (GMP) audits, long before the FDA released their final regulations for the dietary supplement industry.

Notice: The products and information found on www.swansonvitamins.com are not intended to replace professional medical advice or treatment. These statements have not been evaluated by the Food and Drug Administration. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. SwansonVitamins.com urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition.

In regards to product descriptions, product labels, individual supplement facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, Swanson Health Products cannot be held responsible for typographical errors and assumes no responsibility for said errors.

Coupons and Promo Codes found on other, third-party websites may or may not be valid. Many promo codes and coupons are posted to these sites without their corresponding expiration dates, while others are simply invalid. Swanson Health Products has no control over these third-party sites, and in no way can we guarantee or honor coupons or promo codes that are invalid or have expired. To avoid any confusion or potential frustration, please sign up for Swanson Emails to receive coupons and promo codes directly from us. Limit one promo code per order. Limit 3 coupons per order. Online prices and offers are valid for online purchases only and may be different from those available in catalogs. We reserve the right to limit quantities available for purchase. We reserve the right to charge additional shipping on overweight orders.

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