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Program Information

What is Swanson Health Products My Auto Delivery?

My Auto Delivery from Swanson Health Products is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive reminder emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency, quantity, shipping address, billing address and payment method in the My Auto Delivery section of our site. You can also cancel any Swanson Health Products My Auto Delivery orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date. Please note: My Auto Delivery is available on domestic orders only.

How do I sign up for Swanson Health Products My Auto Delivery?

Signing up for Swanson Health Products My Auto Delivery is simple. Just select the Swanson Health Products My Auto Delivery option on the item detail pages of your favorite products and the frequency you want to have products delivered. Then check out as you normally would. You will receive a separate email showing any Swanson Health Products My Auto Delivery items and their delivery schedules.

What is the difference between the My Next Order tab and the My Auto Delivery Items tab?

The My Next Order tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Swanson Health Products My Auto Delivery if the items have the same delivery date, shipping address, billing address and payment information.

The My Auto Delivery Items tab shows individual Swanson Health Products My Auto Delivery items and the details for those individual items including next order date, delivery frequency, quantity, shipping address, billing address and payment information. Individual Swanson Health Products My Auto Delivery items can all have unique account information or you can make the account information the same for each item.

Can I change when I get email reminders?

You can change when you get email reminders for your Swanson Health Products My Auto Delivery orders. When you create an order, it is automatically set to send you an email reminder 10 days before your Auto-Delivery order will be placed. To change this, simply go to the My Auto Delivery Items tab in My Auto Delivery and click More Changes under the next order date for any item. Click Change to set the reminder email to be between one day and 30 days prior to the order being placed.

Each Swanson Health Products My Auto Delivery item has a separate reminder email, so if you need to change the reminder email date for multiple items then you will need to change it for each item.

What price will I receive when my items are on sale or in a promotion at the time My Auto Delivery ships?

You will always receive Swanson Health Products' Every Day Low Price on items that are part of your My Auto Delivery shipment. Various promotions and sales (email specials, Facebook promos, Deal of the Day discounts, etc.) are excluded from the My Auto Delivery program.

How do I access My Auto Delivery items?

As a registered Swanson Health Products customer, simply login to your account. On your account page you will see a click My Auto Delivery.

How do I cancel?

You can cancel Swanson Health Products My Auto Delivery orders or individual items at any time.

To cancel an order, go to the My Next Order tab in My Auto Delivery and click the Remove link underneath the quantity to remove the item from the order. When you remove the item, you will have the option to remove it from the order or to cancel all future deliveries for that item.

To cancel all future deliveries for an individual item, go to My Auto Delivery, then My Auto Delivery Items and click Cancel where the item quantity is listed. You will need to confirm the cancellation.

Account Updates

How do I combine items to be in the same order?

Swanson Health Products My Auto Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Swanson Health Products My Auto Delivery item and want them to ship in the same order, simply go to the My Auto Delivery Items tab in My Auto Delivery and change the next order dates to be the same. Also, confirm the orders are going to the same shipping and billing addresses and have the same payment method.

Can I add items for future deployment to an existing subscription?

At this time, you cannot add an item to My Auto Delivery without placing an order. When you place an online order for the item(s) you wish to add, it must be included in the My Auto Delivery program. Because you're purchasing the item(s) now, the order will ship immediately.

How do I change how often an item is sent?

You can change how frequently an item is sent on the My Auto Delivery Items tab in My Auto Delivery by updating the Delivery Frequency in the pull down menu for each item.

How do I view my future deliveries?

You can view your future orders on the My Next Order tab in My Auto Delivery. Your very next scheduled order will be showing when you go to the page. To see additional deliveries, click on View Future Deliveries on the right hand side.

How do I change the email address for order reminder emails?

You can change the email address for order reminder emails in the My Account section on our site.

How do I change my shipping address?

You can change your shipping address for all Swanson Health Products My Auto Delivery orders or on individual items.

To change the shipping address for an order, go to the My Next Order tab in My Auto Delivery. The shipping address for that order is listed on the bottom. Click Change to update the shipping address.

To change the shipping address for an individual item, go to the My Auto Delivery Items tab in My Auto Delivery. Go to More changes, which is found under the next order date for any item. You will see the shipping address for that individual item. Click Change and enter the new shipping address.

How do I change my billing address?

You can change your billing address for Swanson Health Products My Auto Delivery orders or individual items.

To change the billing address for an order, go to the My Next Order tab in My Auto Delivery. The billing address is on the bottom. Click Change to update the address.

To change the billing address for an individual item, go to the My Auto Delivery Items tab in My Auto Delivery and click the More Changes link under the next order date for any item. Click Change to enter your current billing address.

Shipping

When do items ship for delivery?

Any items scheduled for delivery will be placed for shipment on the next order date. Once your Swanson Health Products My Auto Delivery order is placed for shipment it will usually ship within 24 hours. All Swanson Health Products My Auto Delivery orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Auto Delivery Items tab in My Auto Delivery.

How do I change an order date?

You can easily change when your next order is sent if you need it sooner or later than the scheduled shipping date. Simply go to the My Auto Delivery under the Members Programs section of your account. Select the My Next Order tab to change the next order date for any individual item.

How do I skip a delivery?

If you need to skip a delivery, go to the My Next Order Tab inside the My Auto Delivery section of your account. Click the Skip button next to the order date. You won't receive the order until the following order date.

You can also go the My Auto Delivery Items tab in My Auto Delivery to change the next order date for any individual item.

Will I be notified of backordered items that are scheduled for delivery?

When a product scheduled for delivery becomes backordered or otherwise unavailable on the day it ships, you will be notified via email.

Payment

What types of payment are accepted for My Auto Delivery?

All My Auto Delivery subscription programs require a credit or debit card for payment. Alternative payment forms, such as PayPal and WU Pay, cannot be accepted.

How do I change the credit or debit card for my orders?

You are able to change the credit or debit card for Swanson Health Products My Auto Delivery orders or individual items.

To change the credit or debit card for an order, go to the My Next Order tab in My Auto Delivery. Scroll down to find the payment information for that order. Click the Change link to change the credit or debit card.

To change the credit or debit card for an individual item, go to the My Auto Delivery, then My Auto Delivery Items and click the More Changes tab under the next order date for the item. Find the payment information and click the Change link to update payment information.

When will I be charged for orders?

Orders will only be billed to the credit card or deducted from the debit card on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.

†Ratings based on results of the 2013 ConsumerLab.com Vitamin and Supplement Users Survey. More information at www.consumerlab.com/survey2013.

Swanson Health Products is absolutely committed to maintaining the highest quality products and the utmost integrity in business practices. Since 2001 Swanson Health Products has voluntarily participated in independent third-party Good Manufacturing Practices (GMP) audits, long before the FDA released their final regulations for the dietary supplement industry.

Notice: The products and information found on www.swansonvitamins.com are not intended to replace professional medical advice or treatment. These statements have not been evaluated by the Food and Drug Administration. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. SwansonVitamins.com urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks, and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition.

In regards to product descriptions, product labels, individual supplement facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, Swanson Health Products cannot be held responsible for typographical errors and assumes no responsibility for said errors.

Coupons and Promo Codes found on other, third-party websites may or may not be valid. Many promo codes and coupons are posted to these sites without their corresponding expiration dates, while others are simply invalid. Swanson Health Products has no control over these third-party sites, and in no way can we guarantee or honor coupons or promo codes that are invalid or have expired. To avoid any confusion or potential frustration, please sign up for Swanson Emails to receive coupons and promo codes directly from us. Limit one promo code per order. Limit 3 coupons per order. Online prices and offers are valid for online purchases only and may be different from those available in catalogs. We reserve the right to limit quantities available for purchase. We reserve the right to charge additional shipping on overweight orders.

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