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Call Center Representative

Location: Fargo, ND
Department: Call Center
Days of Week: Monday-Friday (e/o weekend)
Hours: Ranging from 10am-2am
Base Rate: $11.50 + ($13.50 over weekends)

Would you like to get paid for helping people live healthier lives? Are you friendly and fun? Swanson Health Products is looking for someone just like you to be a Call Center Representative. You'll be the first person customers hear when they call our 1-800 number, so we need positive, upbeat people to be part of this exciting, fast-paced, locally-owned (and growing) company!

 

Must be able to make a 3 week training starting July 28th from 8:30am-4:30pm M-F

Currently looking to fill FT & PT positions ranging from 3pm-2am!

Summary: The primary function of this position is to process customer orders and inquiries while offering exceptional customer service.

Essential Responsibilities:

  1. Process incoming phone orders.
  2. Answer customer questions regarding products, services and order status via telephone.
  3. Develop and maintain product knowledge.
  4. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  5. Conducts self in the presence of customers and community so as to present a professional image of SHP.

Marginal Duties:

  1. Process mail orders.
  2. Assist with Web Chat.
  3. Place outgoing calls to Swanson customers to answer questions or resolve issues.

Competencies Required:

  • Ability to understand, read and speak English proficiently
  • Ability to provide prompt and reliable attendance
  • Proficient computer and applicable software skills
  • Develop and maintain product knowledge. Maintain an 80% or higher test score in product knowledge through the “Bottle of Knowledge” training
  • Excellent communication skills
  • Knowledge of online and email communication concepts, practices and procedures
  • Ability to make quick, accurate and appropriate decisions

Supervisory responsibilities: This position has no supervisory responsibilities.

Education and experience required. High School Diploma or GED preferred.

Equipment and software used:

  • PC
  • Fax
  • Copier
  • Telephone
  • Mozart
  • Prairie Fyre
  • Microsoft Office

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law.

  • Ability to sit for extended periods of time- continuously
  • Ability to hold a telephone conversation-continuously
  • Ability to deliver accurate data entry- continuously